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Beschwerde-management einfach gemacht

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Wir bieten jungen Menschen vertrauliche, kostenlose Online-Beratung für eine starke Zukunft – Ihre Hilfe zählt!

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Ihre Organisation wird als Mandant in die JugendNotmail-Plattform integriert.

Nutzer:innen können sich dann über die JugendNotmail-Webseite ganz einfach zur Registrierung anmelden.

Wir bearbeiten anschließend die Beschwerden rund um die Uhr, 24/7 .

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Die Beschwerdeempfänger*innen leisten Hilfe zur Selbsthilfe und ermutigen die Sender der Beschwerden, ihre Problem vor Ort zu lösen sowie die eigenen sozialen und persönlichen Ressourcen zu erörtern.

Auf Wunsch können Empfänger*innen von Beschwerden eine Konfliktklärung unter Einbezug aller Beteiligten starten.

Das Beschwerdemanagement erfolgt nach einem mit Ihnen vorher  festgelegten Beschwerdeverfahren.

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Die Beschwerde erfolgt per Mail über unsere datensichere Plattform. Hierzu ist lediglich eine kurze Registrierung mit Nickname und Passwort nötig. ​

Die Bearbeitung der Beschwerde erfolgt via Mail und /oder Chat über die Plattform.​

Die Daten und Angaben der  Beschwerdesendenden werden den DSGVO-Anforderungen entsprechend vertraulich behandelt und sind nicht auf diese zurückführbar. ​

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Kontaktieren Sie uns für detaillierte Informationen zur inhaltlichen und technischen Umsetzung. Wir erstellen Ihnen ein maßgeschneidertes Angebot.

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„Unsere Vision ist, dass die JugendNotmail für alle Kinder und Jugendlichen in Deutschland durch uns sowie regionale Kooperationen die erste Anlaufstelle für Beratungen in Krisensituationen aller Art wird.“

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Unsere Träger-Partnerschaften

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